Terms & Conditions

Payment

Payment can be made by credit or debit card or bank transfer.

Cancellation of Face-to-Face Courses

First Aid Courses, Baby Massage for Parents and Baby Yoga Parents Courses

If you have booked a course but need to cancel, we ask for at least 28 days' notice so that we can arrange for another participant to take your place and will transfer you to the next available date for the course. If less than 28 days' notice is given, we will do our best to fill your place but give no guarantee that we will achieve this. If we are able to fill your place, we will transfer you to the next available date for the course and charge you a £15 per person transfer fee. Course bookings are not transferable in ANY other situation and no refund of any non-refundable deposit is given.

Infant Massage Instructor, Baby Yoga Instructor and Toddler Yoga Instructor Courses

A right to cancel is conditional upon all instalments that are due from you having been paid. If you have booked a course but need to cancel, we ask for at least 6 weeks' notice so that we can arrange for another participant to take your place and will transfer you to the next available date for the course. If less than 6 weeks' notice is given, we will do our best to fill your place but give no guarantee that we will achieve this. If we are able to fill your place, we will transfer you to the NEXT available date for the course and charge you a £50 per person transfer fee (and any difference between your original course(s) fee(s) and your new course(s) fee(s)). Course bookings are not transferable in ANY other situation and no refund is given.

Cancellation of Distance Learning Courses

You may have rights to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. All cancellation requests must be made in writing and will not apply once you have accessed online course materials.

You have the right to cancel within 14 days of booking your online course and only if you have not accessed the course materials. Following this period or if you have accessed the course materials no refund will be available.

Cancellation — Statutory Rights

Where you are buying goods or services from us as a consumer, then you may have rights to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. All cancellation requests must be made in writing and will not apply once you have accessed online course materials.

If you decide to exercise these rights, we will refund all sums paid by you as soon as possible once the course materials or any other goods have been returned to us (or within 14 days of the day you have given notice of your cancellation if you have not yet received them). It is your responsibility to pay the costs of returning all course materials and other goods and they must be returned in a resalable condition or a restocking/printing fee will be charged to you.

Some items fall outside our usual returns policy and refunds cannot be offered. This includes some digital/downloaded items or examination vouchers. We are happy to offer refund on items bought in our shop area if they are faulty and these terms do not affect your statutory rights.

General Terms

The following terms apply to all courses:

• If you fail for whatever reason to start or complete your course(s), you must still pay the full fee. There shall be no refund or discount of fees following the start of the course.
• Courses occasionally have to be cancelled due to insufficient bookings. You will be informed as soon as possible and a rescheduled date will be offered.
• To Baby and Beyond cannot be held responsible for travel or accommodation costs. Please do not pay for travel arrangements before you have received your confirmation email.
• Course fees include tuition, course materials and certification fees where applicable. All other costs such as travel and accommodation are payable by you.
• The course materials provided to you shall become your property when paid for in full. The content, including copyright and all other intellectual property rights, remain the property of To Baby and Beyond.
• To Baby and Beyond reserves the right to alter the advertised course venue and trainers, and to decline applications.
• At times, To Baby and Beyond may take photographs and videos during courses for publication on its website and for marketing purposes. If you do not wish to be photographed or videoed, please advise us at the time of booking.
• Certificates are not issued until all payments are made in full.

Specific Terms — Instructor Courses

To book a course, a non-refundable and non-transferrable deposit of £100 and the completed booking form is required. The balance is payable at least one month before the course start date.

• Certificates of completion will not be issued until full payment has been received.
• Enrolment does not guarantee certification. All students must meet required pass mark levels to qualify. Students are permitted to submit each assessment once only. If you need to resubmit, additional tutoring is available at £45 per hour.
• As part of the post-course assessment process you are required to undertake case studies with parents and babies. It is your responsibility to recruit volunteers.
• Full attendance is required to be able to complete the course.
• For distance learning/online courses you will have access to the course materials for the duration of the course. All course materials and certification are online. Hard copies of manuals and certificates are available by purchase request only.

Delivery of Vouchers and Shop Items

Standard delivery takes up to 7 working days. We cannot specify an exact time of day for your delivery and cannot be held responsible for third-party delays in transit.

Most standard delivery orders are sent by first class post, although a few heavy or bulky items are sent by courier. We reserve the right to send your order by the most appropriate method.

Contact Us

If you have any questions about these terms, please contact us:

• 📧 [email protected]
• 📞 01273 702 496