Cancellation of courses

 

If you have booked a course but need to cancel, we ask for at least 7 days notice so that we can arrange for another parent and baby to have the space. If notice is given within less than 7 days, we will do our best to fill your space but we cannot guarantee a refund. Course booking are not transferable.

 

Delivery of Vouchers and Shop Items

 

Standard delivery takes up to 7 working days for your order to be delivered. Express delivery is available on select products and deliveries usually take 1-2 working days to be delivered. Please note that if your order contains both Express and Standard delivery only items, then we will despatch the Standard items separately and the Standard delivery items could take up to 7 working days to arrive. We cannot specify an exact time of day for your delivery and cannot be held responsible for third party delays in transit. Some of our items are despatched directly from the manufacturers so if you order two or more items, each item may be delivered separately. We will advise you of the despatch time and method once your order is on its way to you. Please make sure you are available to take delivery of your order as redeliveries may incur extra charge. Most Standard delivery orders are sent by 1st Class post although a few heavy or bulky items are sent by courier. We reserve the right to send your order out by the best service possible.

 

Express delivery orders placed before midday Monday – Thursday will be despatched that day for next working day delivery. If you place your order after midday Monday – Thursday then your order will be delivered two working days later. Express orders placed before midday Friday will be delivered on the following Monday except for Public Holidays. Express orders placed after midday Fridays or on a Saturday, Sunday will be despatched on the following Monday for delivery Tuesday. A signature will always be required for Express delivery items so you may wish to specify an alternative delivery address or workplace.

 

Most Standard delivery orders are sent by 1st Class post although a few heavy or bulky items are sent by courier. We reserve the right to send your order out by the best service possible. We normally describe the delivery method used for an item on the product information page. If you are unavailable to accept delivery of your order then a card will be left for you by your local Royal Mail sorting office or courier depot and you will need to collect your order or call and rearrange your delivery. Please collect your item or call promptly to rearrange delivery as items will only be held for a short time before being returned to us and you may incur a second postage charge if we need to resend your order.

 

 Experience Vouchers

 

Availability of Experiences

All experiences are offered subject to availability. Experience Voucher holders must follow the detailed booking and redemption instructions issued by Baby Experiences with each voucher. Advanced booking is usually required.

 

Locations and Experiences

All locations and experiences offered are correct at the time of voucher purchase but may occasionally change or be withdrawn for reasons beyond our control. It is your responsibility to follow the detailed instructions included on the voucher.

 

Experience Descriptions

The stated description of the experience is a guide only and may differ slightly from venue to venue. All photographs and descriptions used in Baby Experiences promotional material are only intended to give a general idea of each experience. Our network of suppliers is amongst the best in the UK but occasionally we may need to withdraw a featured venue.

 

Vouchers

Baby Experiences will not be liable in the event of the gift or experience voucher(s) being lost, damaged or stolen. The voucher is invalid if altered or tampered with. Original vouchers must be returned to Baby Experiences before any exchanges, refunds or extensions can be made. Any Experience Voucher can be exchanged once only, before the expiry date, for a different experience or into a different name, for an administration fee of £5 and upon payment of any difference in the case of a higher cost experience. For lower cost experiences the balance will be held on your account by Baby Experiences for one year. Exchanged vouchers cannot be refunded. The voucher sent to you will clearly show the validity date. All one-off experiences are valid for one year from date of issue but may be extended subject to the discretion of the management of Baby Experiences Limited. We are happy to make refunds on unbooked experiences provided that you return the voucher unused within 7 working days beginning the day after the day on which the voucher was received. No refunds can be given on expired or extended experience vouchers. Refunds can only be made to the person who originally purchased the voucher and if payment was originally made by debit or credit card the refund will be processed back to the same card. No refunds can be given once an experience booking has been made.